Dutch-speaking Customer Service Representative – Insurance
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Description
About the Role
We are recruiting a Dutch-speaking Customer Service Representative to support customers and insurance brokers. You will be a first point of contact for enquiries about insurance products, policies and coverage, providing clear information by phone and email.
Key Responsibilities
- Handle customer enquiries by phone and email.
- Explain insurance products, policy details and coverage.
- Assist customers with policy-related requests, including cancellations.
- Direct insurance brokers to the appropriate information or support.
- Manage inbound and outbound calls and follow up on customer requests.
- Maintain a friendly, professional and calm approach, including in challenging situations.
- Native-level or fluent Dutch and strong English.
- Customer service experience; insurance-sector experience is preferred.
- Excellent written and verbal communication skills.
- Professional and customer-oriented approach.
- Ability to remain calm, organised and effective under pressure.
Requirements
Languages
Dutch / English
Salary
€1,050–€1,150 gross/month (paid over 14 months; source salary: €1,100)
Location & Work Arrangement
On-site, Lisbon, Portugal
Working Schedule
Monday to Friday, including public holidays, with rotating shifts between 07:30 and 20:00; weekends off.
Relocation
No relocation support provided.
Benefits
€2,000 welcome bonus; €100 performance bonus (per 12 months); €100 complexity bonus (per 11 months); €7.63 net meal allowance per working day.