Dutch speaking Customer Support Operator for B2B clients

Open 34d

Responsibilities:

Be the go - to expert for our corporate clients across chat, phone, and email - think of yourself as their trusted advisor on speed dial
Gather valuable feedback from clients and become our eyes and ears in the market
Keep clients in the loop about their order status and watch their loyalty (and satisfaction!) grow
Build genuine partnerships with each customer - we're not just processing orders, we're building relationships
Make smart, independent decisions on medium and high complexity matters and turn tricky situations into loyalty-building opportunities with minimal supervisor involvement
Jump into working groups to help shape new functionality development and testing - your ideas matter here
Collaborate with our marketing team on exciting initiatives like surveys, customer needs research, and proposal generation

Requirements:

You are native Dutch speaker
Strong knowledge of the company's business processes in customer service
Strong communication skills (at least 1 year of experience working with clients)
Minimum knowledge of automotive industry
Will be a plus
Ability to use automobile spare parts catalogs (TecDoc)
Ability to use special technical sites for spare parts selection (p.ex. partlink).

Full time (40h a week)
Monday-Saturday 9:00am - 22:30pm (8h)
2 days a week days off
Work location: Chișinău, Balti office/remotely
Competitive salary based on your professional experience
International career in a multicultural environment with lots of opportunities to grow
Professional growth - 650 e-courses focusing on Leadership and different soft skills
Free company events and activities
Free English and German language classes
Annual vacation of 28 calendar days + a day off on a birthday
Fruit days.