Dutch speaking Customer Support Operator for B2B clients(m/f/d)

Open 34d

Responsibilities:

Be the go - to expert for our corporate clients across chat, phone, and email - think of yourself as their trusted advisor on speed dial
Gather valuable feedback from clients and become our eyes and ears in the market
Keep clients in the loop about their order status and watch their loyalty (and satisfaction!) grow
Build genuine partnerships with each customer - we're not just processing orders, we're building relationships
Make smart, independent decisions on medium and high complexity matters and turn tricky situations into loyalty-building opportunities with minimal supervisor involvement
Jump into working groups to help shape new functionality development and testing - your ideas matter here
Collaborate with our marketing team on exciting initiatives like surveys, customer needs research, and proposal generation

Requirements:

You are native Dutch speaker and English B1
Strong knowledge of the company's business processes in customer service
Strong communication skills (at least 1 year of experience working with clients)
Minimum knowledge of automotive industry
Will be a plus
Ability to use automobile spare parts catalogs (TecDoc)
Ability to use special technical sites for spare parts selection (p.ex. partlink).

Full time contract (40 hours a week)
Monday-Saturday 8:00am - 20:30pm (CET), 8 hours rotational shift, 2 days a week days off;
Annual vacation of 25 working days and 1 additional day off on your birthday
Day off on Municipality day and Carnaval
Meal Allowance (8 euros per working day)
Fidelidade Healthcare Plan (Comprehensive health coverage with the option to include your partner and children at discounted rates).
Mental Wellbeing Program through the OpenUp platform
AUTODOC corporate discount for purchasing car parts at special rates for personal use
Exclusive retail discounts via our ‘Benefits at Work’ portal
Learning & Development (over 650 courses on soft and hard skills on our e-learning platform)
Free English and German language classes (after probation period)
Flexible working hours and hybrid work