Dutch-Speaking Customer Support Specialist

Location: Greece (Athens or Thessaloniki, with remote or on-site options depending on the team; relocation support provided for candidates moving from abroad)

Schedule: Fixed day shifts or rotational schedules, Monday to Friday with occasional weekend coverage

About the Role

We are seeking a fluent Dutch speaker to join a multicultural customer experience team based in Greece, supporting renowned global brands across e-commerce, consumer electronics, and digital technologies. You will serve as the main point of contact, helping customers navigate orders, after-sales processes, and technical troubleshooting.

Key Responsibilities

• Handle inbound inquiries from Dutch-speaking customers via telephone, chat, and electronic mail.
• Manage after-sales requests regarding delivery updates, item exchanges, invoices, returns, and complaints.
• Provide effective technical troubleshooting and guide customers through product or service operations.
• Coordinate repairs or service scheduling when necessary while keeping accurate CRM records of all interactions.

Requirements

• Native or C1-level proficiency in Dutch.
• B2-level proficiency in English (C1 for selected teams) for training, internal tools, and communication.
• Solid computer literacy, multitasking capabilities, and a minimum typing speed of 25 WPM.
• Excellent problem-solving skills, empathy, and a strong customer-first attitude.
• Relocation Note: Full relocation package available; candidates joining from outside the EU must have their flights pre-booked prior to starting.

What We Offer

• Competitive monthly gross salary accompanied by attractive performance bonuses
• Comprehensive relocation assistance, including temporary hotel accommodation, EU flight tickets, airport pickup, and real estate fee support
• Fully paid initial training, structured onboarding, and defined internal career paths (mentor, QA, trainer, or Tier 2 support)
• Vibrant international working atmosphere with regular team engagement activities

How to Apply

Ready to build your career? Forward your resume directly to ilke.akmaz@cbtalents.org