Dutch Speaking IT Support Specialist
- Log incidents and service requests received via phone, email, chat, and web
- Manage and resolve tickets from creation to closure
- Achieve First Contact Resolution using available knowledge resources
- Escalate unresolved issues to higher support levels with relevant details
- Route on-site support requests to Field Support teams
- Follow up with users to confirm resolution and satisfaction
- Meet SLA, KPI, and quality targets
- Act as the main point of contact throughout the ticket lifecycle
- Provide technical support for software, hardware, and network issues
- Keep users informed on ticket status and resolution progress
- Minimum 1 year of experience in a Service Desk or similar IT support role
- Advanced or near-native Dutch and English language skills
- Strong knowledge of software, hardware, Windows OS, and basic network troubleshooting
- Experience with QSR environments and POS/KDS systems is a plus
- Excellent customer service and communication skills
- Ability to prioritize and multitask in a fast-paced environment
- Strong attention to detail and documentation skills
- Team-oriented mindset with a focus on knowledge sharing
- Good analytical and problem-solving abilities
- ITIL Foundations Certification
- Microsoft Desktop Administration certification
- Analytical and diagnostic skill
- Hybrid working
- Cafeteria
- Fixed extra language allowance
- Additional shift bonuses
- Private Health Insurance
- Home office
- Learning and training opportunities