Duty Manager
Who we are looking for?
We are looking for people who enjoy fun and laughter at work and are excited about a new brand and the company's amazing future growth and development opportunities. Someone who loves working as part of a team, who embodies integrity and compassion, can adapt to change in a fast-paced environment, enjoys exploring new things beyond the tried and tested and is driven by success.
What Will You Do?
- Coaches, counsels and disciplines team members providing constructive feedback to enhance performance.
- Maintain complete knowledge at all times of:
- All hotel features/facilities/services, hours of operation.
- All room types, numbers, layout, decor, appointments and location.
- All room rates, special packages and promotions.
- Daily house counts and expected arrivals/departures/VIP’s.
- Room availability status for any given day.
- Scheduled in-house group activities, locations and times.
- All hotel and departmental policies and procedures/ LQA and Forbes Standards.
- When on Overnight Shift, proceeds Night Audit, prepares and save/send all necessary reports as requested, checks and searches arrivals’ profiles and input in Opera, and prepares Mondrian Hotel News for all departments.
- Monitor check-in/check-out process; anticipate critical situations and assist wherever necessary to help alleviate the pressure and to process guests efficiently.
- Maintain positive guest relations at all times.
- Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and at whatever time of day.
Knowledge and Skills
- Minimum 1–2 years of experience as a Duty Manager or in a similar hotel operations role.
- Proficiency in Opera PMS and other relevant hotel software applications.
- Excellent communication skills in English and Arabic (written and verbal).
- Knowledge of additional languages is preferred.
- Strong leadership, problem-solving, and decision-making skills.
- Ability to work effectively under pressure and manage multiple operational priorities.