Duty Manager
Primary Responsibilities
- Responsible for the smooth functioning and for the satisfactory rooming and welfare of all guests of Novotel Hyderabad Airport.
- Responsible for Reception, Concierge operations, Hospitality and Cashier.
- Liaise with different departments for smooth and coordinated work.
- Ensure cleanliness of all areas under the Front Office viz., Lobby, corridors, main staircase and drive away.
- Ensure to interact with the guests & enable the team to understand guest requirements.
Front Office Planning
- Ensure that the arrivals and departures for the day and relevant records are maintained.
- Ensure quality in all aspects of work and among the staff in the lobby.
People Management
- Personally welcome and escort all guests of Novotel Hyderabad Airport.
- Authorize courtesies for V.I.P’s.
- Ensure that regular training is conducted as per the standards.
- Deal with the inquiries and complaints of the Guests tactfully and initiate follow-up action.
Financial Management
- Responsible for maintaining high level of room sales, by upselling.
- Ensure that the log book is maintained.
- Ensure maximum room occupancy within agreed overbooking policy.
- Ensure to balance the accounts on a daily basis.
Operational Management
- Adhere to the Standard Operating Procedures & policies.
- Check outstanding of in-house guests on a daily basis.
- To check whether the following records are kept in order and up to date.
- “C” forms
- Reception / Information Log Book
- Ensure that the luggage of incoming and outgoing guests is handled quickly and efficiently.
- Ensure that all mail and messages awaiting arrival of incoming guests are promptly delivered.
- Check the grooming and hygiene of the team.
- Ensure all V.V.I.P room inspection in coordination with House Keeping Department.
- Ensure that newspapers and parcels are delivered in the rooms without delay.
- To be readily available at all times to deal with problems or complaints.
- Ensure effective and speedy check-in & check-out facilities.
- Deal with the inquiries and complaints of the Guests tactfully and initiate follow-up action.
- Ensure that the entrance is easily accessible to cars and taxis at all times.
- Conduct briefing for concierge and Front Office Assistants.
Knowledge and Experience
- Diploma in Tourism / Hospitality Management
- Minimum 2 years of relevant experience in a similar capacity
- Excellent reading, writing and oral proficiency in English language
- Ability to speak other languages and basic understanding of local languages will be an advantage
- Good working knowledge of MS Excel, Word, & PowerPoint
Competencies
- Strong leadership, interpersonal and training skills
- Good communication and customer contact skills
- Results and service oriented with an eye for details
- Ability to multi-task, work well in stressful & high-pressure situations
- A team player & builder
- A motivator & self-starter
- Well-presented and professionally groomed at all times