Duty Manager

**Responsibilities:**

• Supervise the smooth and efficient check-in and check-out of guests, ensuring all guest requirements are met and that guests are properly registered in the system
• Ensure maximum guest satisfaction by maintaining the hotel's service standards and addressing guest concerns promptly and professionally
• Understand thoroughly and adhere to all hotel policies and procedures, including credit policies, cash handling protocols, and security requirements
• Oversee all issued funds, foreign currencies, and collections handled by the cashier during the course of the day, ensuring accuracy and compliance with financial procedures
• Supervise and coordinate front office staff during assigned shifts, providing guidance and support to ensure operational efficiency
• Handle guest complaints and resolve issues in a timely manner, escalating matters when necessary to senior management
• Conduct regular audits of cash registers and financial transactions to ensure accuracy and prevent discrepancies
• Maintain comprehensive shift reports and documentation, including guest incidents, staff performance, and operational issues
• Monitor and enforce security and safety protocols throughout the hotel, ensuring compliance with all health and safety regulations
• Manage shift handover procedures, ensuring clear communication of outstanding matters and priorities to incoming staff
• Assist with revenue management by monitoring occupancy rates, room rates, and implementing yield management strategies
• Respond to emergency situations and coordinate appropriate action in accordance with hotel emergency procedures
• Perform quality assurance checks on guest services and facilities to maintain hotel standards

**Qualifications:**

**Required:**

• Minimum 2 years of experience in a similar position, preferably within a midscale international hotel with approximately 260 rooms
• Proficiency with property management systems, specifically Opera Cloud
• Excellent communication and interpersonal skills, with a well-groomed and professional appearance
• Highly organized, result and service oriented with an eye for detail
• Ability to work independently and collaboratively in a dynamic and fast-paced environment
• Demonstrated experience in cash handling, financial reconciliation, and audit procedures
• Strong leadership and supervisory skills with the ability to manage and motivate front office staff
• Proven ability to handle guest complaints and resolve conflicts professionally and diplomatically

**Preferred:**

• Experience with revenue management and yield management strategies
• Knowledge of hotel security protocols and emergency response procedures
• Certification in hospitality management or front office operations
• Familiarity with multiple property management systems
• Experience in a hotel with 200+ rooms

WHY WORK FOR ACCOR

• Employee benefit card offering discounted rates at Accor hotels worldwide.
• Develop your talent through Accor’s learning programs.
• Opportunity to grow within your property and across the world!
• Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.