Duty Manager
Duty Manager
First impressions are everything! As a Duty Manager, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.
What is in it for you:
- Employee benefit card offering discounted rates at Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities.
What you will be doing:
- Greet, check-in, respond to requests and settle accounts while providing exceptional service
- Take initiative to add a personalized experience
- Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling
- Coordinate and communicate with other hotel departments as required regarding general administration and operations issues
- Provide management presence at all times by assisting with the handling of guests’ needs and complaints tactfully and efficiently
Your experience and skills include:
- Service focused personality is essential
- experience is an asset
- Prior experience working with Opera or a related system
- Fluency in English
- additional languages are a plus
Your team and working environment:
- Our commitment to Diversity & Inclusion:
- We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.