Duty Manager
- Ensure the proper work of the operations and handle every situation happening during night time around the hotel
- Manages and motivates front office team in line with the brand’s recommended behavioral guideline, in order to provide personalized high quality guest services
- Develops staff’ skills and guides them in their professional development
- Foster strong communication with other departments
- Report directly to the Front Office Manager
- Proven experience in a front office leadership role within the hospitality industry
- Strong leadership and communication skills, with the ability to motivate and guide a team
- Excellent problem-solving abilities and a guest-focused approach to creating memorable experiences
- Flexibility to work various shifts, including mornings, nights, weekends, and public holidays
- Proficiency in hotel management software and property management systems
- Strong understanding of hospitality industry standards and best practices
- Ability to remain calm and make decisive decisions in high-pressure situations