Duty Manager

Rixos Al Mairid is seeking a proactive Duty Manager to oversee daily hotel operations, ensure guest satisfaction, and resolve issues promptly. The role acts as the property representative in the absence of senior management..

Key Responsibilities:

• Operational Oversight: Supervise hotel departments during assigned shifts.

• Guest Relations: Address and resolve guest concerns and service requests.

• Coordination: Liaise with department heads to ensure seamless service.

• Incident Management: Respond to emergencies and document incidents.

• Reporting: Compile shift reports and communicate key updates to management.

• Minimum 2–3 years of experience as a Duty Manager or in a similar Front Office supervisory role, preferably in a luxury hotel.

• Bachelor’s degree or diploma in Hospitality Management, Hotel Management, or a related field.

• Strong leadership, problem-solving, guest relations, and complaint-handling skills.

• Excellent communication and interpersonal skills, with proficiency in hotel property management systems (PMS).

• Ability to work flexible shifts, including weekends and public holidays.