Duty Manager
Posted Updated
- Conduct daily briefings, Trainings and ensure that all pertinent information is well received by team members
- Manage and supervise all tasks of his/her staff to ensure that highest quality service is delivered and department standards are met
- Review, analyze and suggest improvement of work flow and standards at the Front Desk
- Analyze rate variance report to ensure rooms revenue control, approve discounts and rebates
- Ensures the Safety, Security and Loss Control policies and procedures are compiled with at the lobby and driveway. Handle and manage hotel emergencies.
- Conduct Night Audit Process for hotel.
- Provide department orientation and training of the hotel service standards, procedures and programs
- Maintain complete knowledge of all food & beverage services, outlets and hotel services/features
- Bachelor's degree or Diploma in Hotel Management, Hospitality Management, Business Administration
- 4–5 years of experience in hotel operations, preferably in Front Office.
- Excellent communication and guest relations skills.