Duty Manager
- Oversee and coordinate all aspects of hotel operations during assigned shifts
- Ensure exceptional guest service by addressing inquiries, resolving issues, and anticipating needs
- Manage and motivate team members to maintain high performance standards
- Handle guest complaints and concerns professionally and efficiently
- Coordinate with various departments to ensure seamless communication and service delivery
- Implement and enforce hotel policies, procedures, and safety regulations
- Monitor and maintain cleanliness and presentation standards throughout the property
- Manage check-in and check-out processes, ensuring a smooth and welcoming experience for guests
- Conduct regular inspections of public areas and guest rooms to maintain quality standards
- Assist in training and developing staff to enhance their skills and knowledge
- Handle emergency situations and make critical decisions when necessary
- Prepare and submit daily reports on hotel operations and guest feedback
- Collaborate with other managers to improve overall hotel performance and guest satisfaction
- Diploma or Bachelor's degree in Hospitality Management or related field
- Minimum of 5 years of experience in the hospitality industry, with at least 2 years in a management role
- Proven track record of delivering exceptional customer service and managing guest relations
- Strong leadership and team management skills
- Excellent communication and interpersonal abilities
- Proficiency in hotel property management systems and Microsoft Office suite
- Ability to work flexible hours, including nights, weekends, and holidays
- Strong problem-solving skills and ability to make quick, effective decisions
- Detail-oriented with excellent organizational and multitasking abilities
- Cultural sensitivity and understanding of local customs in Saudi Arabia
- Fluency in English; knowledge of Arabic is a plus
- Familiarity with local regulations and hospitality standards in Saudi Arabia
- Ability to remain calm and professional under pressure
- Commitment to maintaining high standards of cleanliness and presentation
- Adaptability to changing situations and ability to work in a fast-paced environment
experience is an asset
Fluency in English, additional languages are a plus