Duty Manager
- Acting as the main point of contact in the hotel during your shift and being responsible for ensuring the hotel runs smoothly
- Delivery of excellent guest service by coordinating the link between hotel and guests and hotel operations
- Analyse customer feedback and make recommendations to leadership team to develop actions and working methods to enhance hotel services and offers
- Maintain guest database through updating Opera Cloud guest profile with all necessary information relevant to the guests stay. VIP level should be updated in accordance to hotel link
- Ensure the safety and security of Hotel Guests and employees at the Hotel
- Maintain strict security procedures with credit and cash transactions, accounting procedures, issue of room keys and guest confidentiality
- Ensure Accor Hotel's guest loyalty and recognition program is maintained and delivered to its highest standards.
- Motivate and empower team members to problem solve and surprised our guests with novelty.
- Proven experience in Front Office operations with strong knowledge of hotel procedures, guest service standards, and Opera PMS.
- Ability to act as Manager on Duty, handling daily operations, guest complaints, VIP arrangements, and service recovery effectively.
- Strong leadership and supervisory skills, capable of coaching Front Office team members and coordinating with other departments.
- Excellent communication skills in English, with a professional, guest-oriented, and service-minded attitude.
- High sense of responsibility, integrity, and flexibility, able to work shifts and perform under pressure in a fast-paced hotel environment.