Duty Manager

Overview of the role

The duty manager oversees daily store operations, ensuring high standards of customer service, stock management, and compliance with procedures and legal requirements. The role involves leading and motivating the team, managing store openings and closings, handling financial tasks, and collaborating with the operations team lead to optimize sales and operational efficiency. Successful performance is measured through sales targets, customer feedback, and operational excellence.

What you will do

Lead and engage the department team
Lead, motivate, and inspire a high-performing team to meet and exceed sales targets.
Foster a positive and collaborative environment ensuring staff are motivated and equipped with necessary skills.
Conduct regular team meetings, one-on-ones, and performance reviews to provide feedback and set goals.
Ensure team training on product knowledge, customer service standards, and store policies.

Manage store operations
Manage operations during key times, including store openings, closings, and cash counting.
Ensure smooth transitions between shifts, maintaining operational efficiency and store standards.
Handle key administrative tasks such as cash reconciliation and maintaining accurate financial records.

Drive excellent service on the sales floor
Ensure all team members deliver exceptional customer service and create a positive shopping experience.
Actively engage with customers to provide assistance and resolve queries promptly.
Lead by demonstrating best practices in customer interactions, upselling, and product recommendations.

Stock management
Oversee efficient stock management ensuring accurate stock levels and timely replenishment.
Manage inventory transfers and ensure appropriate tracking across the store.
Implement replenishment procedures to maintain availability on the sales floor.
Conduct gap scanning and cyclic counts to ensure stock accuracy and optimize turnover.

Ensure SOP, procedures, and standards compliance
Implement and uphold company’s SOPs across customer touchpoints including clothing, food, and cafe.
Ensure compliance with all trading safety, legal, and health and safety regulations.
Regularly review and communicate SOPs to ensure policies are consistently followed.

Drive sales and profit
Work with store leadership to set and achieve sales targets, driving department performance.
Analyze sales data to identify trends and develop action plans for sales and profitability.
Optimize staffing levels based on customer demand to ensure excellent service.

Collaborate with visual merchandising (VM) team
Conduct weekly walks with the VM team to review store displays and product placement.
Provide input on commercial decisions and feedback to enhance sales objectives through merchandising.

Required skills to be successful

• Excellent leadership and motivational skills.
• Strong commitment to delivering outstanding customer service.
• Ability to work effectively under pressure during peak periods.
• Proficient in analyzing sales data to drive commercial decisions.

What qualifies you for the role

• Proven experience in retail management or a similar leadership role, particularly with clothing, food, or cafe operations.
• Strong understanding of stock management including inventory transfers, replenishment apps, and cyclic counts.
• Knowledge of SOPs and legal compliance in retail concerning trading safety, health and safety, and customer interactions.
• Excellent leadership and team management skills, capable of motivating and engaging staff.

About Al-Futtaim Retail

Al-Futtaim Retail has established itself as one of the leaders in retail across the Middle East, Africa, and Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected brands in the world including IKEA, ACE, and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka, and P&B) across Asia. We are also one of the largest global partners of Marks and Spencer’s in both regions with over 75 stores offering both fashion and food options.

Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference.