Duty Manager

Conducts daily audits of Guest Services Agents’ appearance, grooming and hygiene and takes daily briefing.

Oversees associate posting, behavior and posture at the main lobby area as well as entrance (inside and outside premises), access corridors and lifts.

Evaluates per shift checklist, and ensures all tasks are completed.

Supervises and assists Guest Services Agents in planning, documentation, along with all of their tasks at the Customer Service desk.

Conducts On-The-Job training for all Guest Services Agents.

Conducts periodic high balance check in coordination with accounting department.

Double check next day’s arrivals list daily, ensuring the accuracy of all bookings, room assignments and any related resident requests.

Reviews traces for all reservations and resolves accordingly.

Maintains accuracy of data on the Property Management System.

Meets upon arrival or bid farewell VIP residents in the absence of senior management.

Escorts guests to the apartment upon arrival when necessary.

Conducts periodic checks of all luggage/parcel storage areas.

Addresses and resolves resident complaints or concerns.

Coordinates with Security Department in conducting investigations as needed.

Coordinates with Drivers to ensure smooth operations and exceptional service to all residents.

Conducts daily checking of all traces to ensure resolution of requests and assist in any difficulty encountered.

Reports to Management any emergencies or incidents reported by residents.

Any other duties as directed.

Conducts Night Audit Tasks based on established procedures and guidelines.

Prepare daily reports for Management and ensure accuracy.

Familiarizes herself/himself with billing and credit policies to effectively handle and process billing requirements.

Conduct random checks on team members from other departments