Duty Manager / FOH Supervisor
We're looking for a Duty Manager / FOH Supervisor to lead front-of-house operations, acting as the responsible person on shift and ensuring every guest receives a consistently high standard of service. The Duty Manager coaches and directs the FOH team in a fast-paced, high-volume rooftop venue and works closely with kitchen, bar, and hotel management to deliver seamless service.
Responsibilities
- Lead FOH team during service — floor coverage, table management, guest flow
- Act as responsible person on shift; ensure compliance with the Sale and Supply of Alcohol Act 2012 and host responsibility obligations
- Greet guests, resolve complaints and service issues
- Monitor service standards across dining, bar, and event spaces
- Coordinate with kitchen and bar teams on food/beverage delivery
- Manage opening/closing procedures, including till reconciliation and end-of-shift reporting
- Support recruitment, induction, and training of FOH staff
- Run pre-shift briefings (specials, events, priorities)
- Assist with rostering and shift coordination
- Report maintenance, H&S, or operational issues to the Venue Manager
Budget/Accounts
- Monitor daily revenue and labour costs against targets
- Minimise wastage, contribute to cost-effective FOH operation
- Ensure accurate processing of cash, EFTPOS, and tab transactions
Health & Safety
- Maintain a strong H&S culture and comply with all H&S requirements/policy
- Take no action (or inaction) that could cause harm; avoid unreasonable risks
- Report accidents, incidents, near misses, and hazards
- Follow safe methods and use safety equipment
- Seek guidance when a safe method isn't known
Requirements
- Minimum 2 years' experience in a FOH supervisory or Duty Manager role in a high-volume hospitality venue
- Current LCQ (Licence Controller Qualification)
- Current General Manager's Certificate (New Zealand)
- Willing to relocate in NZ
Desirable
- Experience in a full-service restaurant and bar environment
- Experience managing private functions and events
- Proficient in point-of-sale systems and basic Microsoft Office