Duty Manager - Front Office

About Park Hyatt Sydney

Finding luxury in every detail, Park Hyatt hotels provide an experience of sophisticated, contemporary luxury. Located among the world’s premier cities and resort destinations, each custom-designed Park Hyatt hotel combines distinct regional character with elegant brand touches.

About the role

• Responsible for Team Leaders, Guest Service Officers and Bell Attendants, in ensuring maximum guest satisfaction and adhering to the hotel standards
• Assisting the Front Office management team in efficiently managing the department according to the established goals providing a courteous, professional, efficient and flexible service at all times.
• In consultation with Housekeeping Manager, ensure high standard of cleanliness in lobby and public areas and that cleaning schedules are strictly adhered to
• To assign duties and responsibilities to subordinates, assisting the rooms employees in their duties.
• To supervise all front desk services by making sure that these services are available and carried out with the utmost efficiency and professionalism.
• Works closely with other management personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
• Handle all guest, internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved and expectations are exceeded.
• Co-ordinate VIP movements with relevant Departments as advised.
• Assists the Event team with coordination requirement prior to and while in-hours, including accommodation, amenities, food & beverage and any other required services as specified by the guests
• Encourage employees to be creative and innovative, challenging and recognising them for their contribution to the success of the operation.
• Supports Departmental Trainers through ongoing feedback and assistance at monthly meetings.
• Focuses attention on improving productivity levels and the need to prudently manage utility/payroll costs within acceptable guidelines ensuring optimum deployment and energy efficiency of all equipment
• To be familiar with the handling of cashiering functions
• You are required to fulfil a ‘Deputy Warden’ role in the event of an emergency
• Salary Range\: $77K - 80K