Duty Manager (M/F/X)

As a Duty Manager, you will:

• Act as the go-to leader onsite, ensuring smooth daily operations
• Be present in public areas, leading by example and resolving guest issues promptly
• Supervise the shift and support all departments, especially Reception, F&B, and Housekeeping coordination
• Support the team in busy periods, helping with check-ins, breakfast service, bar operations or back-office tasks
• Lead and motivate the team to deliver exceptional service
• Monitor guest feedback and handle escalations with professionalism
• Ensure safety, cleanliness, and service standards are maintained
• Be part of the Duty Management rota, including early, late and weekend shifts

We’re looking for someone who:

• Has previous experience in a hotel Front Office and/or F&B role, ideally in a supervisory or team leader capacity
• Is confident, approachable, and hands-on
• Can multitask and remain calm under pressure
• Is tech-savvy and familiar with hotel systems (Opera Cloud experience is a bonus)
• Understands the basics of health & safety and GDPR procedures
• Has strong communication skills and is fluent in English (other languages are a plus)
• Has the right to work in the UK and is flexible to work different shifts based on business needs

By joining Ibis Budget London Heathrow Central, you become part of the Accor global network – offering endless opportunities to grow, learn, and shape your future.

We are an inclusive employer, committed to diversity, equality, and creating a workplace where everyone feels they belong.