Duty Manager
The Chelsea Harbour Hotel is looking for a dynamic and energetic Duty Manager, who Responsible for the overall operation of the front office and assuming responsibility for the hotel, with a passion for creating memorable moments, attention to detail, and personalised guest service.
Duty Manager will be responsible for:
- Oversee front office and duty management operations, ensuring smooth shift handovers and full responsibility for the hotel when on duty
- Lead, train, coach, and supervise the front office team, ensuring high standards of service and compliance with policies
- Manage guest experience end‑to‑end, handling enquiries, complaints, VIPs, groups, and special occasions to drive satisfaction and loyalty
- Ensure operational accuracy across reservations, billing, audits, reports, safety, security, and legal requirements
- Maximise occupancy, revenue, and profitability through effective communication, up‑selling, promotions, and collaboration with all departments
As Duty Manager, the essential skills required:
- Ability to multitask
- Capacity to proactively manage the operation
- Knowledge of Opera, H&S, large hotel operations
- Skill in communication, guest service and leadership
- Leadership qualities
- Strong communicator
- Personable
- Flexible
- Calm under pressure
- Approachable
- Focused
We offer a benefits package including:
- Social Events, Wellbeing and Team Activities
- Training and development
- Cash Health Plan cover option available
- Pension Salary Sacrifice Scheme
- Career development and salary reviews
- Interest free Season Ticket Loan Scheme
- 1 Volunteer Days per year (fully paid and in addition to your annual leave)
- Complimentary meals prepared for you by our chefs
- Length of Service related holiday scheme
- My Millennium discount perks
- Discount on Accommodation worldwide and 50% Food and Beverage Outlets
- Life Assurance
- Recommend a Friend Scheme
Key Information
- Salary: £32000 pa + incentives
- Address: SW10 0XG
- Working Pattern: 2 days on / 2 days off, 12‑hour shifts (includes 1 hour unpaid break)
About the Group
Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. Properties under the group are placed into collections: Leng’s Collection, M Social Collection, Millennium Collection, Copthorne Collection and The Biltmore. Each collection has its own distinct personality, character and clearly defined hotel brands within it, As well as real opportunities to develop and gain promotion within the industry
#CHHCaterer
As published by workable · 1 question
Basics
First name, Last name, Email, Headline, Phone, Address, Photo, Education, Experience, Summary, Resume, Cover letter, Have you ever been employed by Millennium Hotels and Resorts or any of its affiliates before?, Do you require any workplace adjustments for the interview or employment?, If you require any workplace adjustments for interview or employment, please specify details:, If you have the right to work in the UK, please specify which documentation., Will you now or in the future require sponsorship to work in the UK?, How did you learn about this opportunity?, If you are a current employee applying for an internal role, provide your email address registered with us along with the department and location where you work. Else, if you were referred by a Millennium Hotels and Resorts employee, provide their registered email address along with the department and location where they work.
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- Do you have the Right to Work in the UK?