Duty Manager, Passenger Service

Duties and Responsibilities:

• Prepare customer airline reports in line with their requirements;
• Build strong relationship with all customer airlines and deliver a customer focused operation;
• Ensure adherence to all regulatory requirements for all relevant authorities;
• Ensure that airline customer standards are maintained and raised by continuous improvement;
• Encourage, manage and develop Menzies Aviation staff in all aspects of the business;
• Control resource and cost allocation within budgetary restraints;
• Conduct performance evaluations;
• Obtain GSC certification

Required Skills:

• Previous management experience and a demonstrable track record of passenger services success;
• Excellent communication skills;
• Ability to build an excellent working relationship with staff, airline customers, airport authorities and suppliers;
• Possess 3-5 years of aviation industry experience with sound knowledge of passenger operations and procedures;
• Organizing and planning skills, with the ability and initiative to react effectively and quickly to unexpected circumstances;
• Must be able to lift at least 70 pounds on a continuous basis.
• Must pass an FBI background check and obtain a custom seal;
• Must pass driver’s test with the Department of Airports and obtain a driver’s license to drive on Airport Operational Area (AOA);
• Must pass a pre employment drug test;