Duty Manager - QT Wellington

Duty Manager – QT WellingtonAbout EVT & QTQT Wellington is part of EVT, one of Australasia’s market-leading experience creators offering careers that can take you wherever you want to go across entertainment, ventures, and travel.In a world of cookie-cutter experiences, here at EVT we believe in changing the game -because no one wants ordinary. That’s why we call ourselves Daymakers: each day is a chance to create wow-factor moments for our guests and grow our own careers.QT Hotels & Resorts is EVT’s premium lifestyle hotel brand, known for its signature quirk, local influence, and commitment to the philosophy of ‘unexpected and unrequested’. Individuality is celebrated, creativity is encouraged, and every guest experience is an opportunity to delight.About QT WellingtonSurprise yourself at QT Wellington. A bold fusion of expressive art, luxury, technology, and indulgence.Located in the heart of New Zealand’s creative capital, QT Wellington is a vibrant hub for cultural connoisseurs from around the world. With its eclectic art collection, designer interiors, and ever-evolving energy, it’s a gallery opening that never closed.About the RoleWe’re on the hunt for a Duty Manager who thrives in a fast-paced, guest-focused environment and leads from the front.As Duty Manager, you’ll oversee daily hotel operations in the absence of the Front Office Manager, ensuring seamless coordination across departments, exceptional guest experiences, and strong operational performance.You’ll be the face of the hotel during your shift, embodying QT’s personality and EVT’s Daymaker spirit.Key ResponsibilitiesOversee hotel operations during assigned shifts, ensuring smooth coordination across departmentsLead and support the Front Office team to deliver exceptional serviceAct as the primary point of contact for guest concerns, resolving issues professionally and efficientlyMonitor staffing levels, presentation, and punctuality across departmentsMaintain accurate shift records, including incidents and operational updatesMaximise occupancy and revenue through effective yield and rate strategiesDrive upselling opportunities across hotel services and facilitiesEnsure compliance with WH&S, security, and crisis management proceduresSupport team development, training, and performance conversationsMaintain brand standards and protect hotel assetsWhat You’ll BringProven experience in hotel operations, ideally within Front Office leadershipStrong leadership and confident decision-making skillsExcellent communication and relationship-building abilitiesA passion for guest experience, with the ability to resolve issues with professionalismCommercial awareness with an understanding of revenue and yield strategiesKnowledge of hotel systems, WH&S requirements, and emergency protocolsA proactive, solutions-focused mindset with a drive to continually improveHow You WorkDaymaker mindset — no job is too small when it comes to the guest experienceInclusive leader — builds strong, supportive, and diverse teamsHands-on — leads from the front and thrives on the floorResilient and solutions-focused — calm under pressure and quick to actPerks from Day OneAs part of EVT, you unlock Elevate Perks from your first day.50% off stays and dining across EVT hotels (QT, Rydges, Atura, LyLo & more)$2 movie tickets + discounts on Gold Class, Moonlight Cinema & Candy BarSeasonal perks at ThredboRapid career growth across EVT’s hotel & entertainment networkPaid parental leave + community and volunteering opportunitiesApply NowJoin QT Wellington and become an EVT experience creator, opportunity taker, and ultimate Daymaker.Make a positive impact on our people, our community, and every guest who walks through our doors.Send your CV and a short cover letter — we review applications as they come in, so don’t wait.When you apply, you’ll be taken to our secure EVT careers portal (powered by Dayforce), where you’ll complete a few quick screening questions.