Duty Manager / Senior Duty Manager

Responsibilities

• Manage daily staffing and assign tasks to meet front office operational needs and ensure smooth hotel functioning
• Supervise, train, motivate, and coach front desk staff to enhance team performance and service quality
• Facilitate clear communication and coordination among departments, staff, and management to support seamless operations
• Address guest complaints by investigating issues and implementing corrective actions to ensure guest satisfaction
• Maintain detailed and accurate records for incidents or concerns requiring management attention or emergency contact
• Execute additional duties as assigned by the immediate superior to support hotel operations

Preferred competencies and qualifications

• Knowledge of Opera system to support front office operations
• Proficiency in Microsoft Office applications to manage administrative tasks
• Ability to perform shift duties including nights, weekends, and public holidays to ensure continuous front office coverage
• Diploma or equivalent in Tourism or Hospitality Management
• At least 3 years of relevant experience in a similar front office role