Duty Manager - The Hoxton Bengaluru City

Open 17d

What you’ll do…

Lead the day-to-day operation of the hotel during your shift, ensuring everything runs smoothly and our guests have an exceptional experience from arrival to departure.
Be the key point of contact for guests, handling requests, feedback and service recovery with confidence, empathy and personality.
Work closely with Front Office, Housekeeping, Engineering, Food & Beverage and Security teams to ensure seamless communication and collaboration across the hotel.
Take ownership of the overall guest journey by anticipating needs and resolving operational challenges before they impact the guest experience.
Welcome VIPs, long-stay guests and special arrivals, ensuring every interaction feels personal and memorable.
Complete regular hotel walkarounds to ensure the highest standards of cleanliness, presentation, safety and brand standards are maintained.
Support the Heads of Department in driving operational excellence and ensuring service standards are consistently delivered.
Handle emergency situations calmly and professionally, ensuring the safety and wellbeing of guests and team members.
Monitor daily operations, occupancy levels and guest feedback to identify opportunities for continuous improvement.
Produce comprehensive shift reports and handovers, ensuring effective communication between operational teams.

What we’re looking for…

Individuals. You’re looking for a place where you can be you; no clones in suits here.
Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night.
You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience.
You’re not precious. We leave our egos at the door and help get things done.
You’re up for doing things differently and trying (almost) everything once.
If we got stuck in a lift together, we’d have a good time and share a few laughs.
You want to be part of a team that works hard, supports each other, and has fun along the way.
Previous experience in a Duty Manager or similar operational leadership role within a lifestyle or luxury hotel.
Strong understanding of Front Office operations and overall hotel operations.
Knowledge of Opera Cloud or similar Property Management Systems.
Calm under pressure with excellent problem-solving and decision-making skills.
Flexible to work shifts, weekends and public holidays in a dynamic hotel environment.

See also