Duty Manager
Be part of an amazing at PAN PACIFIC ORCHARD, SINGAPORE to redefine the city's landscape.
The Duty Manager assists the Front Office Manager to supervise the day-to-day operations of the Concierge service, Bell service and Front Desk Reception.
Our Expectations:
Oversee and is responsible for the pre arrival, arrival, and post arrival of room guest.
Attend to guests' request and queries promptly and professionally. Handle all guests’ feedback with tact and diplomacy.
Monitor and continuously improve the service efficiency of Bell services, Front Desk Reception and Concierge service.
Ensure that all operating equipment are properly maintained and in working order. Coordinate with relevant departments where needed.
Conduct audit on core functions and practices to ensure that all quality standards are compile.
Initiate best practices to enhance guest experience through consistency in workflow and effective and efficient performance of daily task.
Prepare reports and daily logs, highlighting key operational issues to Management.
Induct and train all new Associates in their respective areas of work
Identify training needs and work closely with Learning & Development Manager to identify training opportunities.
Talent Profile
- Possess a Diploma in Hospitality Management or a related discipline
- Minimum 2 years of hands-on experience as a Hotel Duty Manager in an upscale or internationally branded hotel (4-star rating or equivalent scale/standards).
- Prior experience or familiarity with Hospitality systems such as Opera Cloud, HotSoS, and StayPlease is preferred.
- Proficiency in spoken Mandarin is required to handle inquiries and communicate effectively with Mandarin-speaking hotel guests
- Possess a strong attention to detail, with proven time management and multitasking capabilities in a fast-paced environment
We are also dedicated to providing equal employment opportunities, including individuals with disabilities.