Duty Security Officer
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Summary
A Duty Security Officer at Splendid Hospitality Group's luxury hotel in Southwark, London, leads and supervises the security team, monitors CCTV, alarms and hotel security systems, responds to incidents and emergencies, and supports fire safety and health & safety compliance across the hotel.
Imagine being at the heart of a luxury hotel, ensuring the safety and wellbeing of every guest, colleague, and asset. As Duty Security Officer, you’ll take a proactive role in maintaining the highest standards of security, fire safety, and health & safety, while supporting a welcoming and safe environment for all.
Each day is an opportunity to observe, respond, and lead with vigilance, while helping your team grow, follow best practices, and deliver excellence in every aspect of hotel safety.
Each day is an opportunity to observe, respond, and lead with vigilance, while helping your team grow, follow best practices, and deliver excellence in every aspect of hotel safety.
You’ll play a vital role in creating a safe, secure and welcoming environment for our guests, colleagues and visitors. ere’s what you’ll be doing:
- Lead from the front – supervise and support the security team, ensuring every shift runs effectively and the hotel maintains a visible, reassuring security presence.
- Stay one step ahead – monitor the hotel for potential risks, respond promptly to incidents, alarms and emergencies, and investigate and escalate concerns where needed.
- Keep a watchful eye – monitor CCTV, alarms and hotel security systems, maintaining accurate incident reports, records and handovers.
- Build confidence across the team – support and train hotel colleagues on security, fire safety and health and safety procedures, helping everyone understand their role in keeping people safe.
- Work together to protect what matters – liaise with hotel management, law enforcement and fire authorities when required, ensuring security procedures are followed and the hotel meets its policies and legal obligations.
- You hold a valid SIA Door Supervisor Licence and have at least one year's experience gained within a hospitality environment or equivalent.
- You have a strong understanding of access control procedures and know how to maintain a safe and secure environment for guests, colleagues and visitors.
- You’re confident writing clear, accurate and detailed incident reports.
- You’re comfortable using computers and relevant security systems, with good attention to detail and accuracy.
- You’re an excellent communicator who can handle situations calmly and professionally, adapting your approach to different people and circumstances.
- You take a customer-focused approach to security, balancing vigilance and professionalism with a welcoming and helpful manner.
- You’re observant, proactive and dependable, taking pride in maintaining high standards and helping everyone feel safe and welcome.
We live by our values, and we want you to bring them to life every day:
- Nimble - If you’re someone who enjoys solving problems quickly and creatively, you’ll fit right in.
- Honest - You’ll be part of a team that believes in doing the right thing.
- Brilliant - We strive for brilliance in everything we do because excellence isn’t just a goal, it’s our standard.
- Open - We’re looking for someone who values inclusivity, connection, and community.
Bring your vigilance, leadership, and dedication to safety, and we’ll give you the platform to create a secure and welcoming environment for all.
When you join Splendid, you will enjoy a reward package to support your lifestyle, wellbeing and career. Here are just some of the benefits on offer:
- Employee Assistance Programme (EAP) - confidential wellbeing support whenever you need it with 24/7 access to remote GP appointments.
- Hotel Room Discounts - stay with us or our partner hotels at special team rates including discounted rates for friends and family.
- Food & Beverage Discounts - enjoy meals and drinks at reduced prices across our hotels.
- Life Assurance - peace of mind for you and your loved ones.
- Salary Sacrifice - Car Scheme: our team members can enjoy the ultimate benefit of driving a brand new, full insured and maintained car for a fixed monthly amount taken from their salary.
- Stream - access your earned wages up to 50% whenever you need them giving you financial flexibility and Highstreet discounts available.
- Pension - auto enrolment into the company pension scheme.
- Learning & Development - opportunities available to progress your skills and career.