Dy Manager-Customer Experience
Posted Updated
Description
<p class="MsoNormal"><span style="font-size:10pt;line-height:115%;">Customer
Relationship Executive/ Manager based at Brigade Project Sites will be
responsible for managing customer Walkins by maintaining cohesive relationships
with all customers during the entire lifecycle of the project.</span></p><p></p><p class="MsoNormal"><span style="font-size:10pt;line-height:115%;">CRE will be
the primary point of contact addressing queries, resolving issues promptly and
ensuring the concerns are addressed periodically by seeking support from the
team operating from Head Office/ other Support Functions.</span></p><p></p><p class="MsoNormal"><span style="font-size:10pt;line-height:115%;">This role
will help in building long term relationships by adding a face to the
interaction.</span></p><p></p><p class="MsoNormal"><span style="font-size:10pt;line-height:115%;"> </span></p><p class="MsoNormal"><span style="font-size:10pt;line-height:115%;">Preferred
candidate profile.</span></p><p></p><p class="MsoNormal"><span style="font-size:10pt;line-height:115%;">1. Primary
Point of Contact: First Point of Contact for all Customer Walkins</span></p><p></p><p class="MsoNormal"><span style="font-size:10pt;line-height:115%;">2. Closure
of customers query, request, or concern in coordination with all the support
functions and Team in HO</span></p><p></p><p class="MsoNormal"><span style="font-size:10pt;line-height:115%;">3. Strong
coordination with the Team in HO to be updated</span></p><p></p><p class="MsoNormal"><span style="font-size:10pt;line-height:115%;">4.
Proactively manage customer expectation to ensure the satisfaction are at high
levels and to provide exceptional service throughout the lifecycle of the
project</span></p><p></p><p class="MsoNormal"><span style="font-size:10pt;line-height:115%;">5.
Collaboration with the relevant stakeholders at Site to understand the status
of the project and to be updated on all aspects (Sales Team & Projects
Team)</span></p><p></p><p class="MsoNormal">
</p><p class="MsoNormal"><span style="font-size:10pt;line-height:115%;">6.
Documentation / Ticketing: All customer interactions to be documented in
the form of tickets</span></p><p></p>