Dynamics 365 Contact Centre Technical Consultant
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Summary
A technical consultant/architect role designing and delivering Dynamics 365 Contact Centre and customer engagement solutions on the Microsoft stack — Dynamics 365, Power Platform, and Azure — including integration of telephony, AI, and omnichannel customer service capabilities, based in London.
We are seeking a highly skilled Dynamics 365 Contact Centre Technical Consultant / Technical Architect to design and deliver complex customer engagement and contact centre solutions across the Microsoft technology stack. The successful candidate will possess deep technical expertise across Dynamics 365, Power Platform, Azure and modern digital contact centre platforms, with experience integrating telephony, AI and omnichannel customer service capabilities. Key Responsibilities Lead the technica…