Dynamics 365 Customer Engagement Developer
Posted Updated
Description
- 7+ years on Dynamics 365 / Dataverse, with at least two end-to-end Customer Service implementations as technical lead (cases, queues, unified routing, SLA KPIs, knowledge base, Customer Voice surveys)
- Hands-on across the stack: model-driven apps, plugins/Custom APIs (C#), Power Automate, PCF/JavaScript web resources, Dataverse security model (business units, teams, roles)
- Solution-layering and ALM in a multi-vendor environment: managed solutions, publisher conventions, Azure DevOps pipelines, environment strategy , able to build on another vendors base solution without breaking it
- Integration design through Azure API Management: OIDC/UAE PASS-style identity, REST/OData, async patterns, contract testing against third-party releases
- Data migration into Dataverse (SSIS/KingswaySoft or equivalent), including migration from on-premises Dynamics
- Certification: PL-400 Power Platform Developer; PL-600 Solution Architect or MB-230 Customer Service strongly preferred
- Arabic/English bilingual UI and data (RTL, language packs, translated option sets)