Dynamics 365 Customer Service — Architect / Senior Developer / Techno-Functional / Consultant — Corporate & Institutional Banking (Nearshore EU)
Yadimen Consulting Dynamics 365 Customer Service — Architect / Senior Developer / Techno-Functional / Consultant — Corporate & Institutional Banking (Nearshore EU)
Summary
Nearshore consultant role in Poland (hybrid, EU hours) delivering Dynamics 365 Customer Service for a global corporate & institutional bank. Depending on the seat (architect, senior developer, techno-functional, functional consultant, or integration engineer), you design/configure cases, SLAs, queues and omnichannel in D365, build with C#/plugins, PCF, JavaScript and Power Platform, and integrate
Dynamics 365 Customer Service — Architect / Senior
Developer / Techno-Functional / Consultant — Corporate & Institutional
Banking (Nearshore EU)
Join a nearshore team delivering Dynamics 365 Customer
Service for a global corporate & institutional bank — real banking-grade
integration work, EU time zone, from Poland.
The role
A leading international bank is scaling its Microsoft
Dynamics 365 Customer Service platform across Corporate & Institutional
Banking, and building nearshore delivery capacity in Poland. This is a hands-on
seat on a live programme — case management, SLAs and omnichannel servicing,
integrated into telephony, payments and account systems. You'll work in EU
business hours, close to the product and engineering teams.
We are hiring across several seat types and seniorities —
pick the one that fits and tell us in your application:
1. CRM / D365 Solution Architect — own the
end-to-end Dynamics 365 Customer Service and integration architecture; set the
patterns, standards and integration blueprint across the estate.
2. Senior D365 CE Developer — hands-on build
lead: C#/plugins, PCF controls, JavaScript, Power Platform and Power Automate;
set the technical bar and mentor the team.
3. Techno-Functional Consultant — bridge
functional and technical: case, queue and SLA design and configuration plus plugins, flows and light integration.
4. Functional Consultant — configure
Customer Service, shape case, queue and SLA design, own
requirements-to-solution.
5. Integration Engineer — Azure Integration
Services (Logic Apps, Service Bus, API Management, Functions) connecting D365
to the bank's service estate.
What you'll do....
- Design and configure
Dynamics 365 Customer Service: case management, SLAs, queues, routing,
omnichannel, knowledge, Dataverse data model.
- Build on the platform —
C#/plugins, PCF controls, JavaScript, Power Automate flows and custom
connectors — or lead the functional configuration, depending on your seat.
- Integrate D365 into the
wider estate using Azure Integration Services: Logic Apps, Service Bus,
API Management, Functions, REST/APIs.
- Wire the platform to
telephony/CTI, payments and account systems, and identity providers.
- Work in Agile delivery
alongside the bank's product, engineering and business teams.
Requirements
Must have....
- Solid hands-on Dynamics
365 Customer Engagement / Customer Service (case management, SLAs,
queues, omnichannel, knowledge, Dataverse).
- One or both of: technical
build (C#/plugins, PCF, JavaScript, Power Platform / Power Automate,
custom connectors) or functional consulting/configuration.
- Service integration experience — Azure
Integration Services (Logic Apps, Service Bus, API Management, Functions)
and REST/APIs; integrating D365 to external systems.
- Professional English
(working language of the programme).
Nice to have....
- Banking or
financial-services domain (corporate / institutional / wholesale).
- Copilot / agentic
service in D365.
- Payments standards
awareness (ISO 20022 / CBPR+).
- Agile delivery
experience; relevant Microsoft certifications.
Location & engagement
- Location: Poland (hybrid)
- Engagement: contract (B2B).
- Rate / salary: to be confirmed.
- You must have the right
to work in Poland / the EU.