Dynamics 365 Customer Service — Architect / Senior Developer / Techno-Functional / Consultant — Corporate & Institutional Banking
Yadimen Consulting Dynamics 365 Customer Service — Architect / Senior Developer / Techno-Functional / Consultant — Corporate & Institutional Banking
Summary
Contract (day rate, Inside IR35) hands-on delivery role scaling a global corporate & institutional bank's Dynamics 365 Customer Service platform — hybrid UK. Configure case management, SLAs, queues and omnichannel; build with C#/plugins, PCF, Power Automate; integrate via Azure Integration Services (Logic Apps, Service Bus, APIM, Functions) into telephony, payments and account systems.
Dynamics 365 Customer Service — Architect / Senior
Developer / Techno-Functional / Consultant — Corporate & Institutional
Banking
Build the service platform that a global corporate &
institutional bank runs its client servicing on — Dynamics 365 Customer
Service, wired into the systems that actually move money.
The role
A leading international bank is scaling its Microsoft
Dynamics 365 Customer Service platform across Corporate & Institutional
Banking. This is a hands-on delivery seat on a live programme — case
management, SLAs and omnichannel servicing on one side, real integration into
telephony, payments and account systems on the other. You will work close to
the business, not three layers removed from it.
We are hiring across several seat types and seniorities —
pick the one that fits and tell us in your application:
- CRM / D365 Solution Architect — own the
end-to-end Dynamics 365 Customer Service and integration architecture; set
the patterns, standards and integration blueprint across the estate.
- Senior D365 CE Developer — hands-on build
lead: C#/plugins, PCF controls, JavaScript, Power Platform and Power
Automate; set the technical bar and mentor the team.
- Techno-Functional Consultant — bridge
functional and technical: case, queue and SLA design and configuration plus plugins, flows and light integration.
- Functional Consultant — configure Customer
Service, shape case, queue and SLA design, own requirements-to-solution.
- Integration Engineer — Azure Integration
Services (Logic Apps, Service Bus, API Management, Functions) connecting
D365 to the bank's service estate.
What you'll do.....
- Design and configure
Dynamics 365 Customer Service: case management, SLAs, queues, routing,
omnichannel, knowledge, Dataverse data model.
- Build on the platform — C#/plugins,
PCF controls, JavaScript, Power Automate flows and custom connectors — or
lead the functional configuration, depending on your seat.
- Integrate D365 into the
wider estate using Azure Integration Services: Logic Apps, Service Bus,
API Management, Functions, REST/APIs.
- Wire the platform to
telephony/CTI, payments and account systems, and identity providers.
- Work in Agile delivery
alongside the bank's product, engineering and business teams.
Requirements
Must have....
- Solid hands-on Dynamics
365 Customer Engagement / Customer Service (case management, SLAs,
queues, omnichannel, knowledge, Dataverse).
- One or both of: technical
build (C#/plugins, PCF, JavaScript, Power Platform / Power Automate,
custom connectors) or functional consulting/configuration.
- Service integration experience — Azure
Integration Services (Logic Apps, Service Bus, API Management, Functions)
and REST/APIs; integrating D365 to external systems.
Nice to have....
- Banking or
financial-services domain (corporate / institutional / wholesale).
- Copilot / agentic
service in D365.
- Payments standards
awareness (ISO 20022 / CBPR+).
- Agile delivery
experience; relevant Microsoft certifications.
Location & engagement
- Location: UK (hybrid )
- Contract: day rate /Inside IR35