Dynamics 365 Enterprise AI Architect
Summary
Designs and implements Dynamics 365 CE and AI solutions for a credit union, integrating sales/service workflows with Microsoft’s Power Platform, Azure, and Copilot to optimize revenue.
Required Skills 15 years in enterprise/solution architecture with strong focus on Dynamics 365 CE (Sales & Customer Service). Expertise in Omnichannel & CCaaS solutions. Strong integration experience across sales service lifecycle for revenue optimization. Deep knowledge of Microsoft ecosystem: Power Platform, Azure, Microsoft 365, Teams, Copilot. Hands-on with Azure architecture, API management, event-driven design. Experience with Copilot Studio and AI-driven sales/service use cases. Solid d…