Dynamics 365 / Power Platform Solution Architect

Key Responsibilities:

• Engage with business stakeholders to gather requirements, understand challenges, and define desired outcomes.

• Collaborate with IT teams to design and deliver solutions leveraging Dynamics 365 modules and the Power Platform.

• Facilitate workshops and discussions to align business objectives with technical capabilities.

• Provide expert guidance on best practices, roadmap planning, upgrades, governance, security, and compliance within the Dynamics 365 ecosystem.

• Design and implement scalable and secure CRM architectures and integrations with Azure services, Power Platform, and external applications.

• Develop custom solutions, workflows, applications, and reports using Power Platform tools.

• Lead the delivery and rollout of new business applications and integrations across Microsoft and third-party products.

• Create and maintain detailed solution documentation and architecture diagrams.

• Mentor and support application SMEs, providing technical leadership across the team.

• Manage incident resolution, problem tickets, and escalations in line with defined SLAs.

• Partner with engineering and product delivery teams to ensure successful delivery of product and project requirements.

• Support organizational change management and user adoption of Dynamics 365 and Power Platform solutions.