Dynamics 365 Systems Analyst - 3631610 (Charlotte, NC)
Summary
Systems Analyst supporting Microsoft Dynamics 365 Field Service, acting as liaison between business stakeholders and technical teams to translate requirements into actionable system specifications, support testing, and drive implementation of CRM and Field Service solutions. Works with JIRA/ADO, user stories, and process flows in a hybrid Charlotte, NC setting on a 6-month contract.
Lighthouse Technology Services is partnering with our client to fill their Dynamics 365 Systems Analyst (Field Service) position! This is a 6 months contract-to-hire opportunity and will be hybrid in Charlotte, NC. This role will be a W2 employee of Lighthouse Technology Services. No C2C or subcontracting arrangements will be considered.
What You'll Be Doing:
- Serve as the primary liaison between business stakeholders and technical teams, translating business needs into clear, actionable system requirements for Microsoft Dynamics 365 and Field Service platforms
- Partner with Product Owners, Solutions Architects, and development teams to gather, analyze, and document business processes, functional requirements, user stories, and process flows throughout the software development lifecycle
- Collaborate with Solutions Architects to support solution design discussions and ensure proposed solutions align with business objectives and platform capabilities for CRM and Field Service operations
- Develop and execute functional test scripts, support system integration and user acceptance testing, and validate that delivered solutions meet business requirements and quality standards
- Support implementation of new features, system integrations, data migrations, and enhancements across Microsoft Dynamics 365 and Field Service applications
- Analyze system performance, data quality, and user feedback to identify opportunities for process improvements and application optimization
- Build and maintain strong relationships across all levels of the organization to gain consensus among multiple stakeholder groups and ensure successful solution delivery
- Maintain accurate requirements documentation, testing artifacts, and knowledge base content to support ongoing system maintenance and future enhancements
What You'll Need to Have:
- 3+ years of hands-on experience with Microsoft Dynamics 365, with strong preference for Field Service and Field Service Mobile experience
- 3-5 years of experience in functional analysis, systems analysis, or technical analysis roles supporting enterprise applications
- Experience with ADO and/or JIRA
- Proven ability to translate business requirements into solution designs in partnership with Product Owners, architects, developers, and business stakeholders
- Experience developing user stories, application requirements, process flow diagrams, and detailed functional specifications
- Strong analytical and critical-thinking skills with demonstrated ability to troubleshoot application issues and support timely resolution
- Solid understanding of CRM architecture, data relationships, integrations, and enterprise application delivery practices
- Excellent written and verbal communication skills with the ability to effectively communicate with both technical and non-technical audiences
- Strong organizational and time management abilities with proven success managing multiple priorities independently
Pay Range: $55-60/hr
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