Dynamics 365 Technical Lead / Solution Architect
Dynamics 365 Technical Lead / Solution Architect
Job Summary
We are looking for an experienced Dynamics 365 Technical Lead / Solution Architect to lead the design, development, implementation, and technical delivery of Microsoft Dynamics 365 CRM and Power Platform solutions.
The ideal candidate will have extensive experience across Dynamics 365 CRM, Power Platform, CRM customisation, system integration, solution architecture, and technical project delivery, with the ability to work closely with both business stakeholders and technical teams.
Key Responsibilities
Lead the technical design, development, implementation, and delivery of Microsoft Dynamics 365 CRM and Power Platform solutions.
Lead and manage onshore and offshore technical teams to ensure successful project delivery and operational support.
Design scalable CRM solutions aligned with business requirements, technical architecture, and Microsoft best practices.
Work closely with clients and business stakeholders to understand requirements, conduct discovery sessions, and identify opportunities for process improvement.
Provide technical and functional consulting on Dynamics 365 CRM and Power Platform.
Perform CRM customisation, including forms, screens, views, workflows, business processes, reports, and other CRM components.
Design and implement integrations between Dynamics 365 and external enterprise systems, including SAP and other third-party applications.
Develop and manage integration solutions using technologies such as Scribe, SSIS, APIs, and custom development.
Provide technical leadership throughout the full project lifecycle, from requirements gathering and solution design through development, testing, deployment, and production support.
Review existing CRM environments and recommend improvements to system performance, architecture, automation, and maintainability.
Ensure CRM solutions are aligned with organisational processes and support effective user adoption.
Troubleshoot complex technical issues and provide guidance to development and support teams.
Engage directly with clients, including participation in onsite workshops, project handovers, and technical discussions where required.
Support knowledge transfer, technical documentation, team development, and continuous improvement initiatives.
Identify opportunities for automation and process optimisation to improve system performance and reduce defects.
Requirements
Minimum 10 years of experience in Microsoft Dynamics CRM / Dynamics 365, with strong experience in technical leadership and solution delivery.
Strong hands-on experience with Microsoft Dynamics 365 CRM.
Strong knowledge of Microsoft Power Platform, including Power Apps and related capabilities.
Proven experience in CRM solution architecture, customisation, and system design.
Strong experience designing and implementing CRM integrations with external enterprise systems.
Experience with integration technologies such as Scribe, SSIS, APIs, and custom development.
Experience working with SAP integration or other complex enterprise systems is highly advantageous.
Proven experience leading onshore and offshore technical teams.
Strong understanding of CRM architecture, processes, user interfaces, workflows, and reporting.
Excellent stakeholder management and communication skills, with the ability to engage both technical and non-technical stakeholders.
Experience working directly with clients in consulting, implementation, or technical advisory environments.
Strong problem-solving and analytical capabilities.
Ability to work independently while providing technical leadership to project teams.
Preferred Certifications
Microsoft Certified: Dynamics 365 / Power Platform Solution Architect
Microsoft Certified: Power Platform Developer
Microsoft Certified: Power Platform Fundamentals
Microsoft Certified: Azure AI Fundamentals
Microsoft Certified: Agentic AI Business Solutions Architect
Key Technical Skills
Core Platform
Microsoft Dynamics 365 CRM
Microsoft Power Platform
Power Apps
CRM Solution Architecture
Development & Customization
CRM Customisation
Plugins
Workflows
Forms, Screens & Views
Reports
Custom Development
Integration
Scribe
SSIS
API Integration
SAP Integration
Third-Party Enterprise Systems
Leadership
Technical Team Leadership
Onshore / Offshore Delivery
Solution Design
Client Consulting
Technical Project Delivery
Process Improvement
Key Attributes
Strong technical leadership and ownership
Client-facing consulting capability
Ability to translate business requirements into technical solutions
Strong understanding of CRM best practices
Excellent communication and stakeholder management skills
Hands-on and solution-oriented approach
Strong focus on quality, performance, automation, and continuous improvement
Interested candidates may apply directly with an updatedresume. Only shortlisted candidates will be notified. Information provided inthis advertisement is for recruitment purposes only.
By submitting your personal data and/or resume, you giveconsent to collection, use and disclosure of your personal data and/or resumeby the company (or its agent) for the purpose of the processing andadministration by the company relating to this job application.
https://www.cgpgroup.com/privacy-policy
Cornerstone Global Partners (EA LicenseNumber: 19C9859) is an affirmative equal-opportunity employer and recruitmentfirm. We evaluate qualified applicants without regard to race, colour,religion, creed, gender, sexual orientation, gender identity, maritalstatus, national origin, age, veteran status, disability, or any otherprotected class.
Eugene Then
eugene.then@cornerstoneglobalpartners.com
EA Registration Number: R22104742.
Cornerstone Global Partners Pte Ltd (EA License:19C9859)