Dynamics Platform Analyst

We are seeking a Dynamics CE / D365 CRM Platform Analyst to support business analysis, testing, and quality assurance for solutions built on Power Platform, Copilot, and Dynamics 365 CE/CRM. This role ensures solutions meet business requirements through requirements validation, testing, UAT support, and issue resolution.

• Collaborate with stakeholders and product teams to define requirements, user stories, and acceptance criteria.
• Support UAT by answering questions, triaging issues, and coordinating resolutions.
• Review requirements and designs for completeness, testability, and business alignment.
• Develop and execute test cases for new features, releases, and defect fixes.
• Identify defects, validate resolutions, and recommend improvements.
• Maintain traceability between requirements, testing, and outcomes.
• Create and maintain automated test scripts.
• Use Azure DevOps for backlog management, testing, and defect tracking.
• Participate in Agile ceremonies and continuous improvement initiatives.

• 5+ years of experience in business analysis, quality assurance, or related analyst roles.
• 2+ years of hands-on experience with Dynamics 365 CE/CRM.
• Strong experience in Agile environments and Azure DevOps.
• Proven ability to write user stories and define acceptance criteria.
• Experience with testing, troubleshooting, defect management, and solution validation.
• Hands-on experience with test automation tools and scripting.
• Strong communication skills with technical and business stakeholders.
• Exposure to Microsoft Copilot or AI-powered Microsoft solutions.
• Preferred: Experlogix experience.

• Power Platform or Dynamics 365 certifications.
• Experience with Power Apps, Power Automate, and Power BI.
• Additional exposure to Copilot and AI-enabled Microsoft technologies.