Dynatrace Application Support Expert
NewBe an early applicant- Support Dynatrace Application.
- Monitor and Analyze Banking applications performance to enhance and support Business Process for specific Business Domain.
- Investigate any errors on Application that may be related to severs or databases by the needed view access as first layer who are accountable on the application readiness.
- Raise any HW or DB related issues to concerned team.
- Evaluate, Implement, administer, and tune Banking applications.
- Manage relationship with 3rd party Application Suppliers and meet established Service Level Agreements.
- Coordinate with IT Architecture, Demand Management, PM and QA teams during project planning and execution related to all Banking Applications.
- Implement changes related to the applications and engage other resources if needed.
- Implement data protection policies and compliance policies related to Banking applications and coordinate with IT Security.
- Analyze problems related to Supported banking applications and coordinate with designated vendors.
- Cooperate with application developers in web interfaces related to different applications.
- Coordinate with IT Teams during project execution related to all Banking Applications.
- Support development teams during implementation and transfer business knowledge.
- Analysis of new releases of 3rd party applications.
Requirements
- University Degree Holder in Computing / IT or equivalent industry experience.
- 1-6 years of Information Technology Area experience in IT Application experience, preferably in a Banking and Finance environment.
- Knowledge of specific 3rd party application deployed in Bank Environment.
- Knowledge of Business processes supported by 3rd party applications.
- Knowledge of Supplier Management Process.
- Requirements gathering (data and process) and application solution design.
- Knowledge of Release and Deployment Management process.