E-bike shop - service manager

MOD BIKES is looking for a hands-on Garage Manager to lead our service operation in Austin. You'll manage a team of mechanics, keep repairs, tune-ups, and new bike hand-offs running smoothly, and be the person customers and the team can count on when something needs a real decision. This role is equal parts wrench and whiteboard — if you love fixing bikes and leading a crew, we want to talk to you.

Description

We're looking for a hands-on Garage Manager to lead our service department — managing a team of mechanics, keeping the shop organized and moving, and delivering a smooth, professional experience for every customer who walks in. You'll be both a leader and a technician: someone who's comfortable running the floor and picking up a wrench when it's needed.

What You'll Do

• Oversee daily Garage operations and workflow — prioritizing service, repair, assembly, and hand-off tasks so jobs keep moving
• Lead and support the mechanic team — assigning work based on skill level and workload, and stepping in on tough repairs
• Check customers in and out for service, repairs, tune-ups, and warranty work, with clear estimates and updates along the way
• Diagnose and troubleshoot mechanical and basic e-bike electrical issues, and do the repair work yourself when needed
• Handle warranty and fleet maintenance cases, coordinating with Support, Fulfillment, and Inventory as needed
• Prepare new bikes for hand-off — assembled, inspected, charged, and ready — and walk customers through their new ride
• Build and improve Garage processes — keep things organized, catch recurring issues, and help grow service revenue

What We're Looking For

• Strong mechanical repair experience (bike or e-bike preferred)
• Basic understanding of electrical systems, or a real willingness to learn
• Experience leading or managing a team
• Highly organized and process-oriented
• Strong communication skills, especially with customers
• Comfortable handling multiple tasks and priorities at once
• Comfortable being both hands-on and managing others
• Proficient with Mac and comfortable learning new software quickly
• Willingness to work occasional weekends and holidays

Bonus Points For

• Experience in a bike shop, automotive, or similar service environment
• E-bike-specific experience
• Familiarity with service/ticketing systems
• Experience handling warranty processes
• Experience with Asana, Shopify, or Slack

What We Offer

• Competitive compensation, based on experience
• Medical, Dental, and Vision insurance
• PTO
• Employee discounts on bikes and accessories
• A small, tight-knit team that actually listens to your ideas
• Room to grow as MOD BIKES grows

Location

This role is based on-site at our Austin, TX shop (415 E St Elmo Rd).

How to Apply

Submit your resume and a cover letter telling us why you'd be a great fit for this role.