E-commerce and customer service executive

Responsibilities:

1. Develop, monitor, write, and update product content for eCommerce websites and portals, ensuring all information is accurate, engaging, and aligned with brand messaging to enhance customer experience.
2. Create monthly marketing plans to increase digital sales on our website and other digital platforms, utilizing data-driven insights to maximize reach and effectiveness.
3. Collaborate with design, marketing, and product development teams to create, review, and update content on e-commerce websites, ensuring consistency and quality across all channels.
4. Build and manage assigned product categories, taking ownership of daily business administration on assigned accounts to drive sales and improve customer satisfaction.
5. Work closely with the marketing and sales teams to develop promotional strategies that attract and retain customers, leveraging insights from customer interactions and sales data.
6. Provide exceptional customer service by addressing inquiries and resolving issues promptly through various channels, ensuring customer satisfaction and loyalty.
7. Engage with customers on social media platforms to build relationships and foster a community around our brand, responding to comments and messages in a timely manner.
8. Stay updated on industry trends and competitor activities to identify opportunities for innovation and improvement in our e-commerce strategies.

Skills

• Proficient in e-commerce platforms and tools, enabling effective management of online sales and customer interactions.
• Strong writing and content creation skills, essential for developing engaging product descriptions and marketing materials.
• Analytical mindset, critical for interpreting data and making informed decisions to enhance e-commerce performance.
• Experience in digital marketing, enabling the execution of effective promotional strategies that drive traffic and sales.
• Problem-solving abilities, vital for addressing customer inquiries and operational challenges efficiently.
• Familiarity with CRM systems, facilitating better customer relationship management and service delivery.
• Team collaboration skills, necessary for working effectively across departments to achieve common goals.

If you are interested, kindly share your CV to soskwt.soshr.net or via WhatsApp message at 65807008.