E-Commerce and Digital Retail Manager
About the role
We’re looking for an ambitious, commercially minded E-Commerce & Digital Retail Manager to take ownership of our online retail operation and help build it into a significant part of the Lost Shore business.
This is a hands-on role with genuine responsibility. You’ll manage and develop our Shopify store, improve the customer journey, grow online sales and help shape the product range and digital retail strategy.
You’ll have the opportunity to build something rather than simply maintain an established e-commerce operation.
What you'll do
- Managing and growing the Lost Shore Shopify store
- Developing and improving our online product range
- Managing product listings, collections, merchandising and promotions
- Planning and delivering online product launches and seasonal campaigns
- Working with our marketing team across Meta, Google, email, SEO and content
- Developing CRM and email activity to drive repeat purchases
- Using sales and customer data to improve conversion, average order value and margin
- Developing Lost Shore branded products, collaborations and limited-edition collections
- Creating opportunities around our events, athletes and wider Lost Shore community
- Working closely with our Retail manager to connect online and in-resort retail
- Helping ensure stock, fulfilment, delivery and customer service work smoothly as the online business grows
Qualifications
You don't need to have spent 10 years running e-commerce teams.
We're looking for someone who is commercial, curious, energetic and keen to build.
You'll ideally have some experience in:
- Shopify or another e-commerce platform
- Online retail or digital marketing
- Product merchandising
- Email/CRM
- Social media and digital campaigns
- Using data to understand and improve performance
You might already be working in e-commerce, digital marketing, retail or a related role and be ready to take the next step.
Experience or a genuine interest in surf, outdoor, fashion, sport or lifestyle brands would be a big plus.
Most importantly, you're someone who sees an opportunity and gets stuck in.