E-Commerce And Fulfillment Specialist

Description

Talent 360 is hiring an e-commerce & fulfillment specialist to join our team.

This is a full-time opportunity for an organized and customer-focused professional who is passionate about e-commerce operations and delivering an exceptional online shopping experience. The ideal candidate will coordinate online sales operations, inventory availability, customer service, and order fulfillment to ensure smooth and efficient day-to-day operations.

About the role

As an e-commerce & fulfillment specialist at Talent 360, you will be responsible for managing daily e-commerce operations, supervising online customer service activities, and coordinating with inventory and fulfillment teams to ensure timely order processing and a seamless customer journey. You will play a key role in optimizing operational efficiency and supporting the growth of a fast-paced fashion retail business.

Key responsibilities

• Oversee daily e-commerce operations to ensure smooth order processing and an excellent online customer experience.
• Supervise the online moderators team, monitor performance, and ensure customer inquiries are handled professionally and within defined service levels.
• Monitor product availability and ensure inventory is accurately reflected across all online sales channels.
• Coordinate with the operations team regarding stock availability, replenishment needs, and inventory updates.
• Act as the primary liaison between e-commerce operations and the warehouse fulfillment team to ensure efficient order processing.
• Communicate order priorities, promotional campaigns, customer requests, and fulfillment requirements to support timely delivery.
• Monitor online order flow and follow up on fulfillment progress to ensure orders are processed within target timelines.
• Investigate and resolve operational issues that may impact order fulfillment or customer satisfaction.
• Support product launches, promotional campaigns, and seasonal sales by ensuring inventory and fulfillment readiness.
• Handle escalated customer issues and coordinate timely resolutions with relevant departments.
• Analyze customer feedback and operational performance to identify opportunities for process improvement.
• Prepare regular reports on e-commerce performance, customer service metrics, fulfillment activities, and operational KPIs.
• Recommend process improvements to enhance operational efficiency and improve the overall customer experience.

Work details

Company: Talent 360
Employment type: Full-time
Work model: Hybrid
Location: Palm Hills, 6th of October
Working days: Sunday to Thursday
Working hours: 9:00 AM – 5:00 PM or 10:00 AM – 6:00 PM

Requirements

• Bachelor's degree in business administration, commerce, supply chain management, marketing, or a related field.
• 2–4 years of experience in e-commerce operations, order fulfillment, customer service, or retail operations.
• Previous experience within the fashion, retail, or e-commerce industry is preferred.
• Strong understanding of online order management, inventory coordination, and fulfillment processes.
• Experience supervising customer service or online moderation teams is an advantage.
• Excellent communication, coordination, and stakeholder management skills.
• Strong analytical and problem-solving abilities with attention to detail.
• Proficiency in Microsoft Excel and Microsoft Office Suite.
• Experience using e-commerce platforms, order management systems, or ERP systems is a plus.
• Ability to work in a fast-paced environment, prioritize tasks, and meet deadlines.

Benefits

• Medical insurance
• Hybrid working model
• Flexible working hours