E-Commerce and Sales Channels Officer

General Objective

The E-Commerce & Sales Channels Officer manages and develops the e-commerce platforms and sales channels of La Boutique Sociale and Inventi Studio, contributing to increased sales, improved customer experience, expanded commercial partnerships, and sustainable business growth to ensure accurate product information, efficient online sales operations, and the development of new commercial opportunities, in coordination with the relevant internal teams in alignment with arcenciel’s mission and values.

General Tasks

1. E-Commerce & Website Management

• Manage and regularly update the La Boutique Sociale and Inventi Studio websites, ensuring content, prices, and stock levels are accurate at all times.
  
• Upload new products with high-quality photographs, engaging and search-friendly descriptions, accurate prices, and complete product information (sizes, measurements, materials, condition, and care).
  
• Coordinate with the photographer to receive, select, organize, and prepare product images for online publication.
  
• Take product photographs when needed and use AI and photo-editing tools to enhance product presentation responsibly, without misrepresenting the colour, condition, or quality of items.
  
• Create and update website banners, product categories, collections, and promotional sections to improve navigation and the customer experience.
  
• Keep online stock synchronized with stores and events, promptly removing or marking sold items, particularly unique second-hand, vintage, and upcycled pieces.
  
• Coordinate with the Operations team on online order processing, delivery, exchanges, and returns, and follow up on order-related customer inquiries.
  
• Regularly test the websites (checkout, payment, links, and mobile display) and report technical issues to the relevant service provider.
  

2. Online Sales Channels & Marketplace Management

• Manage product listings across external marketplaces, partner websites, social commerce channels (e.g., Instagram and Facebook Shops, WhatsApp Business catalogue), and other online sales platforms.
  
• Select, prepare, photograph, describe, and upload suitable products for each channel according to its requirements and audience.
  
• Coordinate product placement and collaborations with external platforms and online retailers.
  
• Monitor product availability, pricing consistency, listing quality, and sales performance across all channels.
  
• Identify and assess new online marketplaces and digital platforms that could expand the brands' reach and generate additional revenue, including their commission and logistics terms.
  

3. Sales Growth & Commercial Development

• Identify opportunities to drive customer traffic to the websites, stores, and sales events.
  
• Propose promotional campaigns, product launches, seasonal offers, bundles, and other sales initiatives in coordination with the Marketing & Communication team.
  
• Coordinate website announcements, promotional updates, and sales campaigns with the Content Creator & Social Media Officer and other relevant teams.
  
• Track key sales indicators such as revenue per channel, number of orders, average order value, conversion rate, best- and slow-selling items, and returns.
  
• Prepare a monthly sales report highlighting performance by channel, new opportunities, challenges, and recommendations for growth.
  

4. Partnerships, Networking & New Sales Opportunities

• Identify and develop relationships with potential retail partners, concept stores, boutiques, online platforms, businesses, and other relevant organizations.
  
• Build partnerships that enable the brands' products to be sold, displayed, or promoted through new outlets and sales channels.
  
• Initiate and follow up on collaborations, pop-ups, consignment opportunities, and joint promotional activities.
  
• Present the brands and their products professionally to potential partners and negotiate collaboration terms (e.g., consignment, commission, pop-up conditions) within the organization's approved framework, referring final agreements for approval.
  
• Maintain an updated database of contacts, partnership opportunities, agreed terms, and follow-up actions.
  
• Proactively develop a network of contacts that contributes to business development, brand visibility, and sustainable sales growth.
  
  

5. Events, Pop-Ups & Exhibitions

• Identify suitable events, markets, and venues to showcase and sell the brands' products.
  
• Participate in exhibitions, markets, pop-ups, and other sales-related events.
  
• Coordinate with internal teams to prepare products, pricing, displays, and promotional materials.
  
• Track stock and sales during events and reconcile them with the Operations team afterwards.
  
• Engage with potential customers, partners, and collaborators, and collect customer contacts (with their consent) to grow the customer base.
  
• Follow up with contacts made during events to convert networking opportunities into sales and partnerships.
  

6. Responsible Communication & Alignment with arcenciel’s Values

• Ensure that all commercial communications align with arcenciel’s mission, values, and communication guidelines.
  
• Promote sustainability, reuse, circular economy, and social impact through accurate, transparent, and responsible communication.
  
• Use inclusive and respectful language and ensure that product descriptions, visuals, and promotional claims are accurate and not misleading.
  

• Job Constraints: Occasional evening and weekend work during events, markets, and pop-ups; travel within Lebanon; handling and transporting products and display materials.
  
• Tools, Software used: E-commerce website back-office (e.g., Zyda), marketplace and partner platforms, Meta Business Suite / Commerce Manager, WhatsApp Business, Excel or Google Sheets, Canva, photo-editing and AI-powered tools for product presentation and image enhancement, and photography equipment or smartphone cameras.
  
• Workplace: Sed el Bauchrieh, with field work at events, markets, pop-ups, and partner locations.
  
• Working Schedule: 15 days/ Month (Part Time), 8 hours per day.
  
  

Requirements