E-Commerce Associate

The E-Commerce Associate plays a vital role in advancing Goodwill’s mission by identifying, evaluating, and preparing donated merchandise for online sale. This position supports revenue growth through accurate product selection, listing, fulfillment, and customer service while modeling strong work ethic and professionalism for individuals participating in Goodwill’s training and employment programs.

Through attention to detail, operational efficiency, and a commitment to quality, the E-Commerce Associate helps maximize the value of donated goods and ensures an excellent customer experience across online platforms.

Merchandise Processing & Selection

• Retrieve donated merchandise from assigned containers.

• Evaluate items against established e-commerce selection criteria to determine online resale potential.

• Sort items into appropriate categories (e.g., tote box, bushel cart, salvage container).

• Ensure non-saleable items are properly identified and routed according to organizational guidelines.

• Maintain workflow by staging empty containers and preparing for incoming merchandise.

Online Listing & Fulfillment

• Prepare approved merchandise for online sale, including processing media items when applicable.

• Upload product information accurately to designated e-commerce platforms (e.g., Amazon and others).

• Package and ship sold merchandise in a timely and professional manner.

• Maintain accurate records related to sales, deposits, and refunds.

Workplace & Mission Support

• Maintain a clean, safe, and organized workstation at all times.

• Model professionalism, accountability, and strong work ethic, serving as an example to individuals participating in training or workforce development programs.

• Support Goodwill’s mission and values through daily actions and quality performance.