E-Commerce Business Analyst
Summary
Thoucentric, a consulting firm, is hiring an E-Commerce Business Analyst in Mumbai to gather and document requirements (BRDs, FRDs, user stories) and support end-to-end implementation of e-commerce platforms like Shopify, Magento, and Salesforce Commerce Cloud. Day to day they analyze conversion and funnel metrics, act as a bridge between business and technical teams, and support UAT and process i
Finance Business Analyst – Data & Analytics
About Thoucentric
Thoucentric is a forward-thinking consulting firm enabling
enterprises to drive digital transformation through analytics, technology, and
business process excellence. We partner with leading global organizations to
deliver measurable business impact.
Role Overview
We are looking for a detail-oriented and customer-focused E‑commerce
Business Analyst who will work closely with business stakeholders, product
managers, and technical teams to define requirements, enhance digital commerce
capabilities, and support end‑to‑end implementation of e‑commerce
solutions. The ideal candidate should have strong analytical skills, hands-on
experience with e‑commerce platforms, and the ability to convert business
needs into scalable digital solutions.
Key Responsibilities
Business Analysis & Requirements
- Gather,
analyze, and document business requirements for e‑commerce initiatives.
- Create
BRDs, FRDs, user stories, and process maps for enhancements and new
features.
- Conduct
requirement workshops with cross‑functional teams (Marketing, Product,
Supply Chain, IT, Customer Support).
E‑commerce Platform Expertise
- Work
with platforms such as Shopify, Magento, Salesforce Commerce Cloud,
WooCommerce, Hybris, or similar.
- Understand
catalog management, pricing, promotions, checkout, order management,
payments, and returns workflows.
Data & Insights
- Analyze
customer journeys, website performance, funnel drops, and conversion
metrics.
- Provide
insights to improve digital experience, conversion, and revenue.
- Collaborate
with analytics teams to define dashboards and KPIs.
Project Coordination
- Act
as a bridge between business stakeholders and technical teams.
- Support
UAT planning, test-case creation, defect tracking, and release readiness.
- Ensure
solution delivery aligns with business expectations and timelines.
Process Improvement
- Identify
gaps in current e‑commerce processes and recommend improvements.
- Support
optimization of product listing, search, inventory reports, and order
workflows.
Requirements
Required Skills & Experience
- 4–8
years of experience as a Business Analyst in the E‑commerce / Digital
Commerce domain.
- Strong
understanding of e‑commerce processes:
- Product
catalog
- Search
& merchandising
- Cart
& checkout
- Order
lifecycle
- Payments
& refunds
- Promotions
& loyalty
- Hands‑on
experience with tools such as JIRA, Confluence, GA4, Hotjar, Power BI
(preferred).
- Strong
documentation and communication skills.
- Experience
working in Agile environments (Scrum/Kanban).
- Ability
to manage multiple priorities and work with global stakeholders.
Preferred Qualifications
- Experience working in FMCG/Consumer Goods industry.
- Exposure to large enterprise environments.
- Knowledge of ERP systems (SAP preferred).
- Experience in Agile/Scrum environments.
Key Competencies
- Analytical thinking
- Attention to detail
- Strong documentation skills
- Stakeholder management
- Problem-solving mindset
- Ability to work in a fast-paced consulting
environment