E-Commerce Customer Service Representative
Mannapov, LLC is a multi-division company and has gained a strong customer base from which we can source and sell products. Our clients include major US and International Carriers, OEM’s and Authorized National Service Centers (ASC’s), Carrier Logistics Centers, Electronics Retail and Distribution Centers. We acquire the latest products direct from leading manufacturers to meet market demands.
The Customer Service Representative is responsible for interfacing with new and established customers, developing and maintaining positive customer relations, and to coordinate with various functions within the company to ensure customer requests are handled appropriately and in a timely manner.
This position is one of constant evolution and change as defined by our market and customer base; it is therefore expected that the individual filling it will be flexible and resourceful, and capable of working within various teams as required.
Experience with customer service is essential to this job.
Essential Functions
- Portray a positive company image, and engaging in professional, and friendly communications with customers.
- Process orders off e-commerce platforms, telephone, or fax.
- Actively listen to customer needs and inquiries to determine appropriate service actions.
- Assist colleagues and other employees with administrative, order fulfillment, and inventory duties.
- Establish and maintain customer profiles.
- Resolve customer issues, such as shipping or invoicing problems, insurance issues, etc.
- Consult with shipping, warehouse, or common carrier personnel to expedite or trace missing or delayed shipment.
- Inform customers of shipping dates, anticipated delays, and any additional information needed by customer, provide follow-up as necessary.
- Assure proper documentation as required.
- Participate in ongoing training and education activities essential to this position, familiar with tools, applications, policies and procedures.
- Perform other related duties as assigned.