E-commerce Customer Support Agent

We are looking for a reliable part-time Customer Support Agent for our e-commerce business.
Responsibilities
Answer customer emails using our existing n8n-based support system
Use and maintain the workflows we already have in place
Make small adjustments when needed to keep the system efficient and easy to use
Handle questions about orders, shipping, refunds, returns and products
Work with Shopify and other e-commerce tools
Report recurring issues and help improve the overall support process
Requirements
Experience with e-commerce customer support
Good knowledge of Shopify
Some experience with n8n and confidence using existing workflows
Strong written English
German is a strong advantage
Reliable, independent and solution-oriented
Remote, part-time, flexible hours.
When applying, please briefly tell us about your Shopify/n8n experience, your availability and your expected hourly rate.