E-commerce Customer Support

Position Title: E-Commerce Customer Support Employment Type: Full Time Salary (AED): 6,000 inclusive depending on experience and qualifications Job Location: Dubai, UAE About the Client: A Dubai-based enterprise, with a continuously growing portfolio of various industries including luxury fashion, couture accessories, and lifestyle brands. Job Description: - Will manage all D2C customer service operations, websites, ensuring timely resolution of customer queries, efficient order management, and adherence to service-level agreements across last-mile delivery, cross-border shipments, and returns processes. - Manage returns, exchanges, and refund requests for D2C orders - Monitor customer reviews across website and marketplaces - Support case management related to marketplace orders (Amazon, Noon, Namshi, etc.) Handle customer complaints, disputes, and claim investigations

Qualifications: - Must have atleast 2 years of experience in similar role within Fashion Retail Industry - Proven experience using customer support and ticketing platforms such as Freshdesk, Zendesk, Ziwo, or similar systems - Familiarity with Shopify or Magento order management, marketplace case management, and D2C e-commerce operations. - Experience supporting e-commerce customers, preferably within the GCC market.