E-commerce Executive

One of the oldest nurseries in Singapore, Prince's has 60 years' experience in the industry. Started out humbly as a flower shop, Prince's has evolved into a full-fledged landscape design and installation specialist.

We are looking for an innovative, hands-on E-commerce Executive who is fluent with modern AI tools and eager to use them to make our online business faster, smarter, and more effective. This is a broad, fast-moving role suited to someone who enjoys wearing multiple hats, takes ownership of problems, and is always willing to learn and experiment.

Role Duties:

• Monitor and maintain online store performance (WooCommerce & Shopify)
• Manage product listings, inventory updates, pricing accuracy, and order fulfilment
• Provide weekly/monthly sales ,inventory, and customer data reports with actionable insights for both B2B and B2C
• Liaise with operations for order resolutions for B2B
• Support troubleshooting and ensure backend site functionality
• Use AI tools (e.g. ChatGPT, Claude) to speed up reporting, data analysis, and day-to-day operational task
• Collaborate with the marketing team during photo/video shoots (as on-screen talent or crew)
• Assist in content ideation (e.g. UGC, reels, captions, product storytelling)
• Leverage AI tools to generate and refine content ideas, copy, and creative variations at speed
• Extract customer and website insights to support campaign planning and ad performance
• Create simple behind-the-scenes content and community engagement snippets
• Support digital customer service such as but not limited to WhatsApp, email, calls, and social media platforms
• Escalate serious issues appropriately and follow through on resolutions
• Monitor online reviews and customer feedback for service improvement opportunities
• Drive website creation and revamp initiatives hands-on
• Work directly with external vendors on website creation or revamp when needed - briefing, coordinating, and reviewing their work to ensure alignment with our brand and UX standards
• Apply agentic AI and automation to improve website efficiency, streamline workflows, and unlock the full potential of our online platforms
• Participate in campaign planning, seasonal promotions, and web merchandising strategy
• Support business planning discussions using performance data and customer trends
• Stay updated on digital tools, AI developments, platform features, and emerging e-commerce innovations
• Assist with cross-functional tasks during festive periods and special projects

Candidate profile:

• Diploma/Degree in Business, Marketing, Communications, or a related field
• 1–3 years of experience in e-commerce operations, digital retail, or online marketing
• Professional, hands-on use of AI tools such as ChatGPT and Claude - for content, analysis, and productivity
• Working understanding of agentic AI and how to apply it to improve website performance and automate tasks (highly advantageous)
• Familiarity with WooCommerce, Shopify, or other CMS platforms
• Working knowledge of social media platforms (Instagram, TikTok, Facebook)
• Strong attention to detail, adaptability, and structured thinking
• Comfortable working both behind the scenes and on-camera
• Good written and verbal communication skills
• Experience coordinating with external vendors is a plus
• Familiarity with basic analytics tools (e.g., Google Analytics, Meta Ads Manager) is a added advantage

We regret to inform only shortlisted candidates will be contacted.