E-COMMERCE LEAD

Serves to assign tasks, monitor production goals, provide training for donation attendant associates. Meets or exceeds individual production and donor customer service objectives and standards according to established policies and procedures.

Uphold a positive work environment that follows Goodwill's Amazing Customer Experience (ACE) culture, Values, and Mission in everything you do and every interaction you have with co-workers, clients, customers and management.

Essential Duties and Responsibilities
1. Assign tasks, monitor production goals, provide training for donation attendant associates; may direct
community service workers and volunteers on a limited or as needed basis. This duty is performed
daily.
2. Receive, sort, process, hang and salvage donated goods according to established standards; provide
donors with an appropriate donation receipt. This duty is performed daily.
3. Adhere to Goodwill safety procedures and policies; report work injuries regardless of severity. This duty
is performed daily.
4. Report possible employee actions that could be violations of policies. This duty is performed daily.
5. Attend and participate in regular employee meetings and training. This duty is performed as needed.
6. Maintain a positive work atmosphere by acting and communicating in a manner so that you get along
with customers, clients, co-workers and management. This duty is performed daily.
7. Prepare salvage/trash/raw gaylords for transportation. This duty is performed as needed.
8. Maintain good housekeeping practices to provide a clean and safe work environment. This duty is
performed daily.
9. Perform any other related duties as required or assigned.