Job Objective:

To oversee the daily operations of the E-Commerce Department, ensuring a safe, organized, and efficient work environment. Manage workflows to support order fulfillment while maintaining high standards of quality, service, and value to meet customer expectations. This position reports to District Manager who evaluates performance annually.

In addition, embodies the Goodwill Mission to: “Empower people to achieve their most abundant life” and upholds the Company Core Values of: Relentless Pursuit of Excellence, Customer-First Mindset, Humble Confidence, Passion for Mission, and Do the Right Thing.

Supervisory Responsibilities:

• E-Commerce department employees
• Program participants assigned to E-Commerce department

Essential Job Functions:

• Oversee daily e-commerce operations, ensuring efficient workflow, quality control, and timely order fulfillment.
• Schedule staff and equipment to meet customer demands while maintaining organized inventory storage.
• Design and maintain workstations, ensuring proper material flow and adherence to security measures.
• Train and develop employees and program participants, providing feedback in collaboration with Mission Services.
• Manage and update e-commerce platforms, pricing strategies, and vendor relationships to optimize costs and business performance.
• Maintain professionalism in customer and vendor communication, while monitoring industry trends and business growth opportunities.
• Administer and oversee employee disciplinary actions in accordance with company policies, ensuring fairness, consistency, and proper documentation.
• Conduct annual performance reviews by evaluating employee contributions, providing constructive feedback, setting goals for professional development, and fostering a culture of growth and accountability.
• Other duties as assigned by supervisor.